Privacy Policy

Last updated: September 2026

Uppal Cabs ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through our website (uppalcabs.in), phone calls, and WhatsApp, and how we use that information when you enquire about or book our taxi, outstation, airport, and local cab services from Ludhiana, Punjab.

1. Information We Collect

When you fill out our booking form, call us on +91 99158-64764, or message us on WhatsApp, we may collect the following details:

Your full name
Your mobile number and/or email address
Your pickup and drop-off addresses (Ludhiana and other cities across Punjab, Delhi, Chandigarh, and outstation locations)
Trip details such as date, time, car type (Sedan, SUV, Innova, Tempo Traveller), number of passengers, and one-way or round-trip preference
Flight or train details in case of airport / station pickups and drops
Any additional information you voluntarily share about your travel requirements

2. How We Use Your Information

We use the information collected only for the following purposes:

To respond to your enquiry and share the best cab fare quote
To confirm and schedule your local, outstation, airport, wedding, or tour taxi booking
To assign a suitable driver and vehicle for your trip and share driver/vehicle details with you
To send booking confirmations, trip reminders, invoices, and follow-up communication
To contact you during the trip in case of any coordination, changes, or emergencies
To improve our service quality based on your feedback

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. WhatsApp & Phone Communication

If you contact us via WhatsApp, your conversation is subject to WhatsApp's own privacy policy in addition to this one. We use WhatsApp and phone calls only to discuss your cab enquiries, bookings, fare quotes, driver coordination, and follow-ups related to Uppal Cabs.

4. Pickup, Drop & Trip Details

Because our drivers physically pick you up from and drop you at the addresses you share, we use your location, contact number, and trip details strictly for the purpose of delivering the requested cab service. All Uppal Cabs drivers are licensed, verified, and instructed to respect your privacy, belongings, and safety throughout the journey.

5. Cookies & Website Analytics

Our website may use basic cookies and analytics tools to understand how visitors interact with our pages so we can improve the user experience. These tools do not collect personally identifying information without your consent.

6. Data Retention & Security

We retain your booking and contact information only for as long as necessary to fulfil the purposes outlined above, comply with legal obligations, resolve disputes, and maintain trip records. We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

7. Third-Party Links

Our website may contain links to third-party services (such as WhatsApp, Google Maps, or payment providers). We are not responsible for the privacy practices of these third-party services and encourage you to review their privacy policies separately.

8. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, routes, or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled by Uppal Cabs, please reach out to us:

Phone: +91 99158-64764
WhatsApp: Chat with us on WhatsApp
Based In: Ludhiana, Punjab
Service Coverage: Ludhiana, Punjab, Delhi, Chandigarh, Himachal Pradesh, Jammu & other North India destinations